OTE seeks public feedback
For the past several years, OTE has encouraged rest area visitors to use comment cards located within each of our managed rest area sites. For the most part, these “postcards” have been filled out with pens and pencils and then placed within collection boxes. Much like an old fashioned mail-delivery system, the cards were collected daily by rest area staff and the results tabulated in Salem.
On Monday, March 10th, rest area visitors may notice some rather large bright red signs appearing at several of our sites. In a pilot project, OTE is implementing an electronic and mobile version of the old comment card system. Visitors will be asked to weigh in with opinions on cleanliness, safety, security, and travel information.
The e-survey platform that OTE will use was developed by Matthew Selby of the Oregon company, Opionator. Opionator has worked with other transportation and tourism agencies to install e-surveys in highway safety rest areas and visitor centers.
All rest area visitors are encouraged to scan the QR tag on the posters and connect to a brief survey. Motorists and truckers may also use their mobile device to text or telephone their opinions and concerns.
OTE staff will analyze the data and determine which rest areas may be in line for improvements in both services and cleanliness.
If you stop at any of the following locations (listed below) during the next three months, be sure to let us know how you feel.
- French Prairie, I-5 near Wilsonville, north and southbound
- Santiam River, I-5 near Albany, north and southbound
- Oak Grove, I-5, near Eugene, north and southbound