OTE - Oregon Travel Experience

Turning lemonade into coffee

Posted on: December 20th, 2011 by Madeline MacGregor in News & Press, Roadways and Waysides | 3 Comments

December 20, 2011: Story idea from Sarah Flores, OTE receptionist and rest area Free Coffee Program coordinator

A photo of Oregon Travel Experience's Free Coffee Program volunteer.Not only do Oregon Travel Experience employees help administer the Free Coffee Program at our nine rest areas, our front-line office staff field calls (and complaints) from the traveling public.

A recent callĀ  from a motorist traveling I-5 near Wilsonville went directly to OTE receptionist Sarah Flores’ line. The gentleman complained that he had stopped by the Baldock rest area to take a safety break and found the free coffee window closed.

Sarah said, “I apologized right away and was about to tell him the reason why we were closed when heĀ  stopped me and said, ‘Was it because you had no volunteers?’ I told him ‘Exactly! We just happened to not have anyone this weekend.'”

“He knew to stop there for coffee as a routine,” Sarah continued. “We ended up having a really good conversation about what the program is all about. I then got an email from him wanting more information on how his group could become coffee servers. ”

Sarah was ecstatic that a complaint had not only turned into a win-win situation for the motorist and the Free Coffee Program, but also other drivers traveling the I-5 corridor.

For more insider info on the Free Coffee Program, check out OTE’s program page and a great issue of our E-news, spotlighting Boardman volunteers and what your donations fund.

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3 Comments »

Comments:

Sarah

- Comment left on: December 20th, 2011 at 8:23 am

Shucks, I was just doing my job! I am so ecstatic that both of us were happy when we hung up the phone. I wish I could educate all of Oregon on our amazing program where non-profit organizations can happily serve coffee and raise money for great causes. If you know someone interested in our Free Coffee Program have them contact me and I can email, mail or fax a starter packet with all the information you need.

Melinda mcclaskey

- Comment left on: August 30th, 2016 at 8:10 pm

I would be interested in volunteering any time any where 5036075441

Madeline MacGregor

- Comment left on: September 1st, 2016 at 7:48 am

Melinda, That’s great! I’ve forwarded your comment to our Coffee program coordinator, so you should hear from her soon. Thank you for the interest in this life-saving program.

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