OTE - Oregon Travel Experience

When rest area supervisors excel

Posted on: July 20th, 2012 by Madeline MacGregor in News & Press, Roadways and Waysides | No Comments

Kudos go to Boardman rest area staff

Image of Oregon Travel Experience rest area assistant supervisor Jon TuckerOTE rest area supervisors are a driven, self-motivated group of individuals. They have to be, for there’s a little of everything thrown at them in their daily rounds.

Motorists become stranded, people lose their keys or wallets, and engines fail to turn over. But there’s also a human element that is sometimes under-appreciated: OTE supervisors are trained to be observant–they look for the unusual or out of place.

Several days ago, a couple traveling from Baker City experienced a medical emergency and Assistant Rest Area Supervisor Jon Tucker was on hand to make sure there was immediate assistance.

The heartfelt letter from Julianne Williams below says much about our exemplary staff. And it’s a great moment to give a shout out to Jon Tucker for a job well done.

Dear Sir,

I am writing to share my experience with your employee, Jon Tucker, on July 15, 2012 at the Boardman Rest Area.

While we were there my husband had a medical problem requiring help walking to and from the restroom. I cannot tell you how grateful we are for Mr. Tucker’s presence and assistance. My husband is a big man and I could not assist him myself. before I even knew someone like Mr Tucker was there, he came to our assistance. He was extremely courteous, respectful and professional, not to mention helpful.

I could not thank him enough for all he did for us. He truly was our Good Samaritan. I hope that you will recognize him for helping is and for his good work.

We have used this rest area many times on our trips to Portland and were unaware of OTE’s service, but we had not needed it either. This time, it made all the difference.

Sincerely yours,
Julianne Williams
Baker City

Thank you Julianne, for sharing your story. And a huge thanks to Jon Tucker for a job well done.

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