A world of comfort awaits
Portland, Oregon is the hub of the state’s transportation industry. Trade and goods are moved daily via rail, air, water, and highway. Commercial truckers drive close to four billion miles per year on Oregon’s highways and byways, delivering over 600,000 tons of manufacturing goods each day. Such statistics mean that drivers need a place to not only refuel their rigs but to reenergize their minds and bodies. Portland’s Jubitz Travel Center and Portlander Inn are mainstays of the Oregon motorist, whether commercial, business, or vacationer.
“We wanted to let travelers know that Jubitz is not just for truck drivers,” said Julie Parker, Jubitz Corporation’s Director of Marketing. “Our 26 acre facility is kind of like a little city. We have a hotel, a restaurant, a health clinic, a post office and a movie theater. It’s the perfect venue for a weary traveler.” Parker adds the movie theatre is full size and shows first run hits for a $3 admission price.
“We really provide everything under one roof,” said Parker. “So it would be a great escape for a couple looking for a weekend get-away to Portland. And we’ve even had a little bit of notoriety; in 2003 the Fox Travel Channel stopped here and dubbed us ‘The World’s Classiest Truck Stop.’
World class experience
Parker describes what every customer can expect at Jubitz. “Our founder Moe Jubitz’s mission was to provide a world class customer experience. As part of his legacy, every service we offer is delivered in Moe’s style. Our employees participate in Jubitz’s ongoing World Class Customer Training courses. You can tell right away when an employee has completed a full year of their training—Moe’s face is on their name tag! His face symbolizes our dedication to delivering the very best customer service possible. We follow through with that dedication by conducting a very serious comment card program that encourages our customers to give us feedback.
“If a comment card comes back with a service rated at a four or five (a mediocre score), the customer will receive a phone call from the Chief Operating Officer or Fred Jubitz, our current CEO. And they’re going to ask the customer what went wrong and how we can fix it,” said Parker.
Fred Jubitz continues a tradition started by his service-minded father—the roundtable customer dinner. Jubitz invites commercial drivers to contribute their ideas and opinions on the Jubitz performance and what else they’d like to see at the center.
Calling all travelers
Parker emphasizes that the Portlander Inn is open to all travelers, not just truck drivers–and the facility features 100 rooms. Amenities include a 24 hour Laundromat and full service deli. The Inn is styled in classic Pacific Northwest lodge design and features wood and stone accents. All guest rooms have refrigerators, microwaves and coffee pots. Free wireless internet and parking is included. The recently remodeled East Wing boasts hand set tiles, artisan crafted credenzas and 32” flat screen televisions. A complimentary shuttle provides transportation service to local events and Portland International Airport. The property is rated three diamonds by AAA and both feline and canine members of the family are welcome.
“Jubitz will be celebrating its 60th birthday this year and we have unveiled a 1952 exhibit rich with 50s culture,” said Parker. “It’s a great exhibit with plenty of fun facts and memorabilia for visitors of all ages. We’re very accessible to Portland, so it’s a great place for any kind of traveler that wants or needs accommodations to meetings or attractions, and they can see the new exhibit at the same time.”
Find out more about Jubitz and the Portlander Inn online art http://www.jubitz.com/ or phone the Portlander Inn for reservations at 503-345-0300. The Inn is located at 10350 N Vancouver Way in Portland, Oregon at Exit 307 from I-5.