OTE - Oregon Travel Experience

Thanks for the help on the highway

Posted on: December 5th, 2011 by Madeline MacGregor in Roadways and Waysides | No Comments

Letter from a happy customer. December 5, 2011 Submitted to OTE by rest area administration

The following is an excerpt from a letter sent to OTE Salem headquarters by a motorist:

Dear OTE,

On October 15, 2011, my husband and I left Seattle for Arizona with our 35′ motor home and car. Before reaching Albany, Oregon, we could smell gas in the motor home.  We stopped at the rest stop near exit 282 (Santiam rest area). We immediately saw gas leaking out of the gas line behind the rear wheels. We shut down the engine and started looking for someone who could close off the lanes on both sides of our RV.

Your employee Nancy Rold was driving through the rest area in her pickup truck. I explained to her that I was concerned with the gas leakage and the possibility of someone smoking near the RV. She went and found some cones to the block the lanes while we contacted an RV service representative.

I am writing to thank Nancy and others who maintain the Oregon rest stops.In our case, she helped protect our RV until we could have it repaired. Emergencies do happen while driving and having someone in a rest stop to assist you is very important. I understand this is very difficult to fund and I just want to say “Thank you” for having someone there.

Sincerely,

LeRita Rodbury, Kent, Washington

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